Privacy Policy

The Forgotten Pet Apothecary ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit our website or buy our digital books, how we use it, and the choices you have.

Information we collect

• Order information you provide at checkout: name, email address, billing details and payment information (payment card data is processed securely by our payment provider; we never see or store full card numbers).
• Communications you send us, such as support emails.
• Usage and device data collected automatically through cookies and similar technologies, including pages viewed and general location, to help the site work and to measure our advertising.

How we use it

• To deliver your purchase and send your download links and order confirmation.
• To provide customer support and process refunds.
• With your consent, to send occasional emails about our products (you can unsubscribe at any time).
• To measure and improve our website and advertising.

Service providers we share data with

We use trusted third parties to run our business, who process your data only on our behalf:

• Shopify — our store and checkout platform.
• Klaviyo — email delivery of your order and download links.
• Payment processors — to take payment securely.
• Meta (Facebook/Instagram) and similar advertising platforms — to measure and target our ads. These platforms may set cookies and receive limited event data (such as a page view or purchase). You can control ad tracking in your device and account settings.

Cookies

We and our providers use cookies to keep the site working, remember your preferences, and measure advertising. You can block or delete cookies in your browser settings; some features may not work as well if you do.

Your rights

Depending on where you live (including the EU/UK under GDPR, and California under the CCPA), you may have the right to access, correct, delete, or port your personal data, and to object to certain processing. To exercise any of these, email us at support@forgottenpetapothecary.com and we will respond within a reasonable time.

Data retention & security

We keep personal data only as long as needed for the purposes above and to meet legal obligations, and we take reasonable measures to protect it. No method of transmission over the internet is perfectly secure.

Children

Our products are intended for adults. We do not knowingly collect data from children under 16.

Changes & contact

We may update this policy from time to time; the "last updated" date shows the latest version. Questions or requests: support@forgottenpetapothecary.com.